This entry was posted on Thursday, November 22nd, 2007 at 11:45 pm and is filed under Bakery. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
You. Our customers. We literally could not survive without you. (We spent all our money cleaning this place up. ;-)) You pay what I consider top dollar* for what is still, frankly, an inconsistent product. I wish it weren’t true. You have no idea how deeply we appreciate your support, and how deeply we feel the responsibility to get our act together as quickly as possible.
You tell all your friends about us. We get by on next to no advertising at all, yet every day new people walk in and say “a friend told me about you.”
And through it all, you’re so encouraging; you constantly tell us how much you or your children liked our food, how we made your life a little easier, a little tastier; when it’s we who should be thanking you for driving to us, and for accepting our meager offerings.
We’re grateful to the universe that we have the opportunity to meet and converse with you all. I’m so grateful that I wound up in the world of the gluten-intolerant — some of the nicest, most forgiving people on the planet.
* Eugenie would interject, here, that our prices are actually lower than at the trendy Brentwood bakeries she frequents, but those places have ambiance, which we also sorely lack, and a consistent product. Consistency is so important.
{**Edited to add a comment from Gina Levy, CPA, who was unable to post directly - and I’ll try to fix that, too -
Oh, but you are consistent in the ONE thing that matters, your attitude and your smile. Whenever I come in, you are smiling and happy to greet customers. And your product is FAR more consistent than what I have baked at home.
You see what I mean? Constant support, in every way!
Thank you Gina, but we all know that’s not enough, and I need you to know your patience with us will be rewarded!}
